Refund policy

At Amaaya Clothing, we want you to love your pieces. If you need a different fit or style, we offer flexible exchange and store credit options within 7 days of delivery.

1. Exchanges & Store Credit

  • Store Credit Only: We do not offer cash or bank account refunds for standard returns. Approved returns are issued as Store Credit (valid for 90 days for both online and offline purchases).

  • Style & Size Exchanges: You can exchange your garment for a different size in the same style or swap it for a completely different style.

  • Clearance & Discounted Sale: All Clearance Sale and discounted garments are final sale and not eligible for returns, exchanges, or store credit, except in cases of non-delivery.

2. Eligibility Criteria

To qualify for an exchange or store credit:

  • You must initiate the request within 7 days from the delivery date.

  • Items must be unused, unwashed, and in the exact condition received, with all original packaging and proof of purchase intact.

3. Damaged, Defective, or Incorrect Items

We take strict precautions to ensure your garments arrive in perfect condition. In the rare event that an item is damaged in transit, has a manufacturing defect, or the wrong item was delivered:

  • We will replace the item at no extra cost or issue store credit if the item is out of stock.

  • Please notify us within 7 days of delivery with proof of purchase and images of the defect.

4. Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items.

  • Shipping charges are non-refundable. If store credit is issued, any applicable return shipping costs will be deducted from your credit balance.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned parcel.

5. How to Initiate a Return

  1. Send an email with your order details and proof of purchase to amaayalifestyle@gmail.com.

  2. Once confirmed by our team, ship your return parcel to:

Amaaya Lifestyle

B-2, Shree Ram Smruti, Windmill Village

Bavdhan, Pune – 411021, Maharashtra

Contact: +91 9156475500

6. Store Credit Inquiries

If your store credit or exchange confirmation seems delayed, please follow these steps:

  1. Double-check your email inbox and spam folder for your store credit code.

  2. Contact your shipping carrier to verify that the parcel was delivered to our Pune warehouse.

  3. If you still have not received an update after verification, please reach out to us at amaayalifestyle@gmail.com.